Privacy Policy | Terms of Use | Other Policies

Welcome to sinzianaiordache.com (the “Website”), owned and operated by Sinziana Iordache Art, a division of PixelUp Inc. (“Sinziana Iordache Art,” “we,” “us,” or “our”).

These Terms of Use (“Terms”) govern your access to and use of the Website, including its content, online store, customer account features, and the products and services offered through or in connection with the Website.

Please read these Terms carefully before using the Website or purchasing products or services. By accessing or using the Website, creating an account, placing an order, or otherwise using our products or services, you acknowledge that you have read and agree to be bound by these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, you should not use the Website or purchase products or services through it.

Purchases and interactions with Sinziana Iordache Art may also be governed by our Privacy Policy, Returns & Refunds Policy, and Delivery & Shipping Policy, which should be read together with these Terms where applicable.

Commissioned artwork may also be subject to a separate written Commission Agreement setting out project-specific terms, including artwork specifications, price, deposit, payment schedule, approvals, revisions, completion, delivery, copyright, and other conditions. Where a signed Commission Agreement contains terms that differ from these general Terms, the Commission Agreement will govern the specific commission to the extent of that difference.

Nothing in these Terms is intended to exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, restricted, or waived under applicable law.

Sinziana Iordache Art may update or modify these Terms from time to time to reflect changes to the Website, products or services, business practices, technology, payment or shipping arrangements, or applicable legal requirements.

When changes are made, the revised Terms will be posted on the Website and the Last Updated date will be revised accordingly.

Changes will apply from the effective date of the updated Terms unless otherwise stated or required by applicable law.

Changes to these general Terms will not retroactively alter the material terms of an existing completed purchase or a separately signed Commission Agreement unless the parties expressly agree otherwise or a change is required by applicable law.

We encourage you to review these Terms periodically, particularly before placing an order or entering into a new transaction.

The Website and its content are owned by or licensed to Sinziana Iordache Art and are protected by Canadian and international copyright, trademark, and other applicable intellectual property laws.

Protected content may include, without limitation, original artwork and reproductions; images and photographs of artwork; commissioned artwork; drawings and illustrations; details and crops of artwork; concepts and mockups; photographs and videos documenting the artistic process; works-in-progress; giclée print imagery; text; graphics; logos; branding; page layouts; designs; videos; and other visual, written, digital, or creative material appearing on or made available through the Website.

Except as expressly permitted by these Terms or by applicable law, no Website content may be copied, reproduced, downloaded, modified, republished, distributed, transmitted, displayed, licensed, sold, commercially exploited, or used to create derivative works without prior written permission from Sinziana Iordache Art or the applicable rights holder.

The purchase of an original artwork, commissioned artwork, or giclée print transfers ownership of the physical artwork or print purchased, once payment obligations have been satisfied, but does not transfer copyright or other intellectual property rights in the underlying artwork unless expressly agreed in writing.

Accordingly, ownership of a physical artwork does not by itself give the purchaser the right to reproduce the artwork, manufacture or sell prints or merchandise incorporating it, license its image, use it commercially, create or authorize derivative products, or otherwise exploit the copyright in the artwork.

Unless otherwise expressly agreed in writing, Sinziana Iordache retains all copyright and other intellectual property rights she holds in her original and commissioned artwork.

Artificial Intelligence and Automated Use

Artwork, photographs, images, videos, mockups, text, and other Website content may not be systematically scraped, harvested, extracted, downloaded, reproduced, or compiled for the purpose of developing, training, fine-tuning, testing, validating, supplying data to, or operating artificial intelligence, generative artificial intelligence, machine-learning, computer-vision, image-generation, or similar automated systems without prior written permission from Sinziana Iordache Art.

Nothing in these Terms grants any licence to use Sinziana Iordache Art’s artwork or Website content as a training dataset, reference dataset, input collection, or other source material for such systems.

This restriction does not prohibit ordinary indexing by legitimate search engines for the purpose of displaying and directing users to publicly available Website content, subject to applicable technical restrictions and law.

You may access and use the Website for lawful personal and non-commercial purposes, including viewing artwork, learning about Sinziana Iordache and her work, making inquiries, requesting commissions, creating or accessing a customer account, and purchasing products or services offered through the Website.

You may download, save, or print limited portions of Website content for your own personal and non-commercial reference where reasonably necessary, provided that you do not remove or alter copyright, trademark, attribution, watermark, or other proprietary notices.

This limited permission does not grant you ownership of Website content or any licence to reproduce or commercially exploit Sinziana Iordache’s artwork.

Without prior written permission, you may not reproduce, republish, distribute, sell, license, commercially exploit, modify, create derivative works from, publicly display for commercial purposes, systematically collect, scrape, frame, mirror, or otherwise use substantial portions of the Website or its content except where such restriction is prohibited by applicable law.

You may not use the Website in a manner that interferes with its operation or security, attempts to gain unauthorized access to the Website or related systems, introduces malicious code, misuses customer or account functionality, collects information about other users without authorization, or otherwise violates applicable law or these Terms.

More detailed restrictions concerning unlawful, automated, abusive, or prohibited uses of the Website are provided in the No Unlawful or Prohibited Use section of these Terms.

Unless otherwise indicated, original artwork created by Sinziana Iordache and images of that artwork displayed on the Website are protected by copyright. Copyright in an artwork is separate from ownership of the physical original or reproduction.

Purchasing an original drawing, commissioned artwork, or giclée print does not transfer copyright in the artwork to the purchaser. The purchaser may possess, privately display, gift, or resell the physical artwork they lawfully own, subject to any separately agreed contractual restrictions, but mu not reproduce or commercially exploit the artwork without appropriate authorization.

Without prior written permission, artwork or images from the Website may not be reproduced as prints, posters, merchandise, publications, digital products, advertising materials, NFTs or other tokenized assets, commercial social-media content, or other products or reproductions.

Images of artwork may not be materially altered, falsely attributed, presented as the work of another person, or used in a manner that falsely suggests endorsement, collaboration, sponsorship, or affiliation by Sinziana Iordache Art.

The name Sinziana Iordache, the Sinziana Iordache Art name and branding, logos, and other trademarks, trade names, or identifying marks appearing on the Website may not be used in a manner that creates confusion regarding source, sponsorship, affiliation, or endorsement without prior authorization.

Nothing on the Website or in these Terms grants, by implication or otherwise, a licence or right to use any copyright, trademark, trade name, branding, artwork, or other intellectual property except as expressly provided.

Sinziana Iordache Art respects the intellectual property rights of others. If you believe that material appearing on the Website infringes copyright or another intellectual property right that you own or are authorized to enforce, please contact info@sinzianaiordache.com with sufficient information to identify the material and explain the basis of your concern.

By using the Website, creating an account, submitting information, placing an order, requesting a commission, or otherwise interacting with Sinziana Iordache Art, you represent and warrant that the information you provide is accurate, current, and complete to the best of your knowledge.

You agree that you have the legal capacity to enter into these Terms and, where you place an order or enter into an agreement on behalf of another individual, business, or organization, that you have the authority to do so.

You agree not to use the Website for any unlawful, fraudulent, misleading, abusive, or unauthorized purpose and not to use the Website in a manner that violates these Terms or any applicable law or regulation.

If you provide photographs, images, specifications, designs, logos, trademarks, reference materials, or other content in connection with a commission or other request, you represent that you have the right to provide those materials and to authorize their use by Sinziana Iordache Art for the purpose for which they were supplied.

You agree not to provide materials or instructions that knowingly infringe the copyright, trademark, privacy, publicity, confidentiality, or other rights of another person or entity.

You are responsible for ensuring that information provided in connection with an order, including billing, shipping, contact, and delivery information, is accurate and complete.

Sinziana Iordache Art reserves the right to refuse or cancel an order, inquiry, account, commission request, or other transaction where there is a reasonable basis to believe that information supplied is fraudulent, materially inaccurate, unauthorized, unlawful, or inconsistent with these Terms, subject to applicable law and any existing contractual obligations.

Certain features of the Website may allow or require you to create a customer account.

When creating or maintaining an account, you agree to provide accurate and current information and to update that information where reasonably necessary.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account to the extent that such activity results from your actions or failure to take reasonable precautions.

You should notify info@sinzianaiordache.com promptly if you believe that your account credentials have been lost, compromised, disclosed without authorization, or used by another person without your permission.

Sinziana Iordache Art may suspend or restrict access to an account where reasonably necessary to investigate suspected unauthorized activity, fraud, misuse, security concerns, or violations of these Terms.

We may also disable or remove accounts that are no longer required, have been created fraudulently, are being misused, or otherwise present a legitimate security or operational concern, subject to applicable law.

Information collected through customer accounts is handled in accordance with our Privacy Policy.

Sinziana Iordache Art offers products and services that may include original drawings, commissioned artwork, and made-to-order giclée prints.

We make reasonable efforts to describe and display artwork accurately, including its dimensions, materials, format, edition information where applicable, and other relevant characteristics. However, the appearance of artwork on a screen may vary from its physical appearance due to photography, lighting, screen settings, colour calibration, browser or device characteristics, printing processes, paper or substrate characteristics, and other factors outside our control. Reasonable differences of this kind do not by themselves constitute a defect.

Original drawings are individually created works of art. Commissioned drawings are created by hand for a particular Client based on the specifications, references, approved concept or mockup, and other terms agreed for that commission. Because of the handmade nature of original artwork, reasonable artistic variations are inherent in the finished work, and a commissioned drawing will not necessarily reproduce a digital mockup, photograph, or reference image with mechanical or photographic exactness.

A Client-approved concept or mockup establishes the principal composition and direction of a commission while allowing for the Artist’s hand-rendered interpretation and the natural characteristics of an original drawing. Where a commissioned artwork materially departs from the approved concept or agreed material specifications, any correction, approval, refusal, or other remedy will be determined in accordance with the applicable Commission Agreement and applicable law.

Giclée prints are produced to order. Where a print is offered as part of a limited or numbered edition, the edition information displayed on the applicable product page forms part of the product description.

Availability of original artwork is inherently limited. An original may become unavailable if it has already been sold, reserved, or otherwise committed. We reserve the right to correct availability or inventory errors and to cancel an order where an item was mistakenly shown as available, in which case amounts paid for the unavailable item will be refunded.

Product descriptions, dimensions, prices, edition information, availability, and other Website content may occasionally contain typographical, photographic, technical, or administrative errors. We reserve the right to correct such errors, subject to applicable law and without altering an already concluded transaction in a manner that would unlawfully prejudice the purchaser.

Purchasing an original artwork, commissioned artwork, or giclée print gives the purchaser ownership of the physical item purchased once applicable payment obligations have been satisfied. Copyright and reproduction rights are not transferred with ownership of the physical artwork, except where expressly agreed in writing.

Orders are also subject, where applicable, to our Returns & Refunds Policy and Delivery & Shipping Policy.

Commissioned artwork may be governed by a separate Commission Agreement containing additional or different provisions regarding specifications, approvals, revisions, payment, completion, cancellation, delivery, copyright, reproduction rights, exclusivity, and other terms specific to the commission.

Prices displayed on the Website are stated in Canadian dollars (CAD) unless otherwise expressly indicated.

Payment methods available through the Website may include PayPal, credit and debit cards, and Apple Pay. Available payment methods may change from time to time and will be displayed during checkout.

Payments are processed through third-party payment providers. Sinziana Iordache Art does not independently require or intend to store complete credit or debit card numbers or card security codes on its own systems. Payment providers may apply their own terms, privacy practices, security procedures, authorization requirements, and fraud-prevention measures.

If your payment account or card is denominated in a currency other than Canadian dollars, your payment provider or financial institution may perform a currency conversion and may apply its own exchange rate or fees. Sinziana Iordache Art does not control currency conversion rates or charges imposed by payment providers or financial institutions.

You agree to provide current, complete, and accurate billing, contact, payment, and shipping information for purchases made through the Website and to promptly provide corrected information if an error is discovered.

For products purchased directly through the Website, payment is generally due in full at the time the order is placed unless otherwise stated.

Original commissioned artwork may be subject to a different payment schedule. Unless otherwise agreed in writing, original watch drawing commissions and other custom commissions require a 50% deposit, with the remaining balance due upon completion and before the artwork is shipped, delivered, or otherwise released to the Client. The deposit remains refundable until work begins on the final commissioned artwork. Once the Client has approved the agreed concept or mockup and the Artist begins work on the final commissioned artwork, the deposit becomes non-refundable, except where otherwise provided in the applicable Commission Agreement, required by applicable law, or agreed in writing. Detailed payment and cancellation terms are contained in the applicable Commission Agreement and Returns & Refunds Policy.

An order submitted through the Website is subject to acceptance. We reserve the right to refuse or cancel an order where reasonably necessary because of product unavailability, an obvious pricing or description error, suspected fraud or unauthorized payment activity, inability to fulfil or ship the order, legal or regulatory restrictions, or another legitimate reason.

If Sinziana Iordache Art cancels an order after payment has been received for reasons not caused by the purchaser, amounts paid for products or services that will not be supplied will be refunded in accordance with applicable law and our policies.

Taxes, shipping charges, customs duties, import taxes, brokerage fees, and other charges may apply depending on the order and destination. Charges collected directly through the Website will be shown during checkout where applicable. Customs duties, import taxes, brokerage fees, or similar destination-country charges that are not collected during checkout remain the purchaser’s responsibility as described in our Delivery & Shipping Policy.

Free or express shipping options, where available, are determined according to the destination and options displayed during checkout.

Orders, cancellations, refunds, shipping, and delivery are additionally governed by the applicable Returns & Refunds Policy and Delivery & Shipping Policy.

The Website may allow customers or visitors to submit reviews, ratings, testimonials, comments, or other feedback concerning artwork, products, commissions, or their experience with Sinziana Iordache Art.

If you submit a review or testimonial, you agree that it reflects your genuine experience and that, to the best of your knowledge, the information you provide is truthful and not deliberately misleading.

Reviews must not contain unlawful, defamatory, threatening, abusive, discriminatory, obscene, fraudulent, or knowingly false content; disclose another person’s private or confidential information without authorization; infringe intellectual property or other legal rights; contain malicious code or deceptive links; or constitute unauthorized advertising, spam, or commercial solicitation.

Sinziana Iordache Art may moderate, decline to publish, or remove reviews where reasonably necessary because they violate these Terms, contain unlawful or inappropriate material, reveal personal or confidential information, are unrelated to the relevant product or service, constitute spam, or present a legitimate legal, security, or technical concern.

We are not obligated to remove a review merely because it expresses a negative opinion. Legitimate criticism and genuine customer experiences may remain published.

By voluntarily submitting a review or testimonial for publication, you grant Sinziana Iordache Art a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish, format, and use that review in connection with the Website and reasonable promotion of Sinziana Iordache Art, subject to applicable law.

This licence does not transfer ownership of your underlying intellectual property to Sinziana Iordache Art.

Where a review identifies you by name, username, or other information, we will handle associated personal information in accordance with our Privacy Policy and applicable law.

Reviews and testimonials submitted through the Website are distinct from photographs, reference materials, concepts, specifications, or other content supplied privately in connection with a commissioned artwork. Those materials are governed by the applicable commission arrangements and other provisions of these Terms.

The Website may allow you to submit comments, inquiries, feedback, suggestions, testimonials, reviews, or other communications to Sinziana Iordache Art.

You retain ownership of any intellectual property rights you hold in material you submit. Providing material to Sinziana Iordache Art does not, by itself, transfer ownership of that material to us.

Where you voluntarily submit comments, feedback, testimonials, photographs, or other content with the intention that they be published or used in connection with Sinziana Iordache Art, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish, format, and use that material for the purpose for which it was provided, including reasonable website, portfolio, social media, editorial, and promotional uses, subject to applicable privacy and other laws.

You represent that you have the necessary rights or permissions to provide any material you submit and to authorize its intended use. You must not submit material that knowingly infringes another person’s copyright, trademark, privacy, publicity, confidentiality, or other legal rights.

Materials provided privately in connection with a commissioned artwork, including reference photographs, watch images, specifications, design preferences, concepts, correspondence, and approval instructions, are treated differently from public comments or promotional submissions.

Such commission materials may be used by Sinziana Iordache Art as reasonably necessary to evaluate, develop, document, create, and complete the commissioned artwork. Ownership and additional usage rights concerning commission materials, mockups, progress documentation, and the completed artwork may also be addressed in the applicable Commission Agreement.

Where you provide photographs, images, specifications, logos, designs, or other third-party materials for use in a commission, you represent that you have the right to provide those materials and authorize their use for the agreed purpose.

You should not submit confidential, proprietary, or sensitive information through public comment, review, or other publicly accessible areas of the Website.

Nothing in this section requires Sinziana Iordache Art to publish, retain, respond to, or use any submission.

Sinziana Iordache Art reserves the right to manage the Website as reasonably necessary to maintain its operation, security, integrity, legal compliance, and appropriate use.

We may monitor Website activity where reasonably necessary for security, fraud prevention, troubleshooting, enforcement of these Terms, protection of intellectual property, or compliance with legal obligations.

We may restrict, suspend, or block access to the Website or particular features where there is a reasonable basis to believe that a user is engaging in unlawful activity, fraud, unauthorized access, malicious automated activity, scraping, security attacks, intellectual property infringement, abuse, or other conduct that violates these Terms.

We may remove, disable, restrict access to, or decline to publish content that violates these Terms, infringes or appears reasonably likely to infringe legal rights, contains malicious code, creates a security risk, or otherwise presents a legitimate legal or operational concern.

We may also take reasonable technical measures to prevent unauthorized copying, scraping, automated extraction, misuse, or exploitation of Website content, including images of artwork and other protected material.

Nothing in this section requires Sinziana Iordache Art to continuously monitor all Website activity or user-generated content, nor does it create an obligation to identify every possible violation before it occurs.

Any collection or use of personal information for Website management, security, or fraud-prevention purposes will be handled in accordance with our Privacy Policy and applicable law.

Sinziana Iordache Art may modify, update, suspend, remove, or discontinue portions of the Website or its functionality from time to time.

We may also change the artwork, products, services, features, payment methods, shipping options, content, or other offerings made available through the Website, subject to existing contractual obligations and applicable law.

We do not guarantee that the Website or any particular feature will always be available, uninterrupted, error-free, or compatible with every browser, device, operating system, or third-party service.

Website availability may occasionally be affected by maintenance, software updates, hosting issues, security incidents, Internet or telecommunications failures, third-party service interruptions, technical problems, or circumstances outside our reasonable control.

Where reasonably possible, we will take appropriate steps to restore affected Website functionality. However, Sinziana Iordache Art is not responsible for temporary Website unavailability or interruption to the extent caused by circumstances outside our reasonable control, subject to any rights or remedies that cannot lawfully be excluded.

A Website interruption does not by itself cancel or invalidate an existing order, payment obligation, commission, or other agreement.

If an interruption materially affects an existing order or commission, we will make reasonable efforts to communicate with the affected customer using the contact information available to us.

You may link to publicly accessible pages of the Website for legitimate informational, editorial, personal, or non-commercial purposes, provided that the link is fair, lawful, and does not damage or take unfair advantage of the reputation of Sinziana Iordache Art.

A link must not falsely suggest that Sinziana Iordache Art or Sinziana Iordache endorses, sponsors, approves, collaborates with, or is affiliated with you, your website, business, organization, product, or service where no such relationship exists.

You may not present Website content in a manner that is misleading as to its source or ownership, nor may you frame, embed, mirror, or reproduce substantial portions of the Website in a way that makes them appear to form part of another website or service without prior written permission.

Permission to link to the Website does not grant permission to reproduce artwork, photographs, text, logos, branding, or other Website content.

Commercial use of Sinziana Iordache’s name, artwork, images, trademarks, or other protected content remains subject to the intellectual property provisions of these Terms and may require prior written authorization.

Sinziana Iordache Art may request removal of a link that is misleading, unlawful, infringes legal rights, creates a false impression of association or endorsement, or otherwise violates these Terms.

The Website may contain links to or integrations with third-party websites, platforms, services, payment providers, shipping carriers, social media services, publications, galleries, or other external resources.

Third-party websites and services are operated independently from Sinziana Iordache Art. We do not control their content, availability, security, accessibility, privacy practices, terms, products, services, or business practices.

The inclusion of a third-party link does not necessarily constitute an endorsement, sponsorship, recommendation, partnership, or guarantee by Sinziana Iordache Art.

When you access or use a third-party website or service, your interaction with that third party is governed by its own terms, privacy policy, and other applicable conditions. You are responsible for reviewing those terms where appropriate.

Sinziana Iordache Art is not responsible for losses or damages arising solely from the independent acts, omissions, content, products, services, security practices, or policies of a third party over which we have no control, except to the extent responsibility cannot lawfully be excluded.

This section does not affect Sinziana Iordache Art’s responsibilities for third-party providers we choose to use in fulfilling our own contractual or legal obligations to customers.

Personal information shared with or processed by third-party services is handled as described in our Privacy Policy.

You may use the Website only for lawful purposes and in accordance with these Terms.

You may not use the Website, its content, products, services, accounts, communication features, or other functionality for any purpose that violates applicable law, infringes the rights of another person, interferes with the operation or security of the Website, or facilitates unlawful or fraudulent activity.

Without limiting the foregoing, you may not attempt to gain unauthorized access to the Website, customer accounts, servers, databases, networks, payment systems, or other systems connected with the Website; interfere with or disrupt Website functionality; introduce viruses, malicious code, automated attacks, or other harmful technologies; circumvent security or access restrictions; impersonate another person or misrepresent your identity or authority; submit fraudulent orders or payment information; or use the Website to harass, threaten, defame, deceive, or unlawfully harm another person.

You may not systematically scrape, crawl, harvest, download, extract, copy, reproduce, or compile Website content, artwork, images, photographs, videos, text, product information, or other protected material for unauthorized commercial exploitation, database creation, artificial intelligence or machine-learning purposes, or other uses prohibited by these Terms.

You may not use images of Sinziana Iordache’s artwork to create unauthorized reproductions, prints, merchandise, digital products, NFTs or other tokenized assets, derivative commercial products, advertising materials, or other commercial content.

You may not use the Website or its content in a way that falsely suggests endorsement, sponsorship, affiliation, authorship, or collaboration by Sinziana Iordache or Sinziana Iordache Art.

We reserve the right to restrict or suspend access, cancel fraudulent or unauthorized transactions, preserve relevant records, and take other reasonable action where we believe the Website is being used unlawfully or in material violation of these Terms.

Where appropriate, suspected unlawful activity may be reported to payment providers, service providers, regulatory authorities, law-enforcement agencies, or other appropriate parties in accordance with applicable law and our Privacy Policy.

You may not use the Website, its contact forms, customer account features, email addresses, or other communication channels to send or facilitate unsolicited bulk communications, spam, deceptive messages, unauthorized commercial solicitations, phishing attempts, malicious links, or other abusive communications.

You may not collect, harvest, scrape, or otherwise obtain email addresses, contact information, customer information, or other personal information from the Website for unsolicited marketing, mailing lists, automated communications, data aggregation, or similar purposes without appropriate authorization.

You may not use automated systems, scripts, bots, or other technologies to submit repeated inquiries, comments, account registrations, orders, messages, or other content in a manner that interferes with the Website or imposes an unreasonable burden on its operation.

Sinziana Iordache Art may use reasonable technical and administrative measures to identify, filter, block, or remove spam, fraudulent communications, malicious submissions, or abusive automated activity.

Where appropriate, accounts or access associated with such activity may be restricted or suspended.

Nothing in this section prohibits legitimate customer inquiries, commission requests, business correspondence, media inquiries, or other genuine communications relating to Sinziana Iordache Art and its work.

Sinziana Iordache Art makes reasonable efforts to maintain accurate and current information on the Website and to provide products and services in accordance with their applicable descriptions and agreements.

However, the Website and its general informational content are provided on an “as available” basis. To the extent permitted by applicable law, we do not guarantee that the Website will always be uninterrupted, error-free, completely secure, free from technical defects, or compatible with every device, browser, operating system, or third-party service.

Website content may occasionally contain typographical, photographic, pricing, availability, technical, or other errors. Sinziana Iordache Art reserves the right to correct such errors, subject to applicable law and existing contractual obligations.

Artwork, products, and commissioned work are subject to the descriptions, characteristics, artistic variations, and other provisions set out in the Products & Artwork section of these Terms and, where applicable, the relevant product description or Commission Agreement.

Any estimated completion, production, shipping, or delivery dates are estimates unless a specific deadline has been expressly agreed in writing. Completion or delivery may be affected by the complexity of a commission, production requirements, Client approvals, carrier operations, customs processing, service interruptions, or circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, Sinziana Iordache Art disclaims warranties or representations that are not expressly stated in these Terms, an applicable product description, a written Commission Agreement, or another agreement expressly entered into with the purchaser.

Nothing in these Terms excludes, restricts, or modifies any warranty, condition, consumer guarantee, statutory right, or other protection that cannot lawfully be excluded, restricted, or modified.

These Terms and your use of the Website are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles that would require the application of another jurisdiction’s laws.

Subject to the Dispute Resolution provisions of these Terms and any rights that cannot lawfully be limited, the parties agree that disputes arising from or relating to these Terms, the Website, or transactions with Sinziana Iordache Art will be subject to the jurisdiction of the courts of Ontario, Canada.

If you are a consumer residing outside Ontario, you may have mandatory rights or protections under the laws of your place of residence that cannot lawfully be excluded by these Terms. Nothing in this Governing Law section is intended to deprive you of those mandatory protections.

For international transactions, the application of mandatory consumer, privacy, or other laws may depend on the circumstances and jurisdiction involved.

The governing law or dispute-resolution provisions contained in a separately signed Commission Agreement or other written agreement may apply to that agreement where expressly stated.

Certain transactions or relationships with Sinziana Iordache Art may be subject to a separate written agreement in addition to these Terms.

In particular, original watch drawing commissions and other custom commissioned artworks may be governed by a Commission Agreement setting out project-specific terms such as the subject and specifications of the artwork, dimensions, materials, price, deposit and payment schedule, mockup approval, revisions or changes, progress documentation, estimated completion, delivery arrangements, cancellation, copyright, reproduction rights, client-supplied materials, confidentiality or publicity arrangements where applicable, and other conditions specific to the commission.

These Terms, together with our Privacy Policy, Returns & Refunds Policy, and Delivery & Shipping Policy, generally apply to use of the Website and transactions made through or in connection with it.

Where a signed Commission Agreement or another separately executed written agreement contains a provision that conflicts with these general Terms or policies, the specific written agreement will govern the subject matter of that conflict for the applicable transaction.

Terms relating to matters not addressed by the separate agreement may continue to be governed by these Terms and the applicable Website policies.

A separate agreement does not modify the terms of another customer’s transaction and does not create rights for anyone who is not a party to that agreement.

Nothing in a separate agreement or these Terms excludes or limits rights, obligations, or remedies that cannot lawfully be excluded or limited.

If a dispute, concern, or disagreement arises in connection with the Website, a purchase, commissioned artwork, these Terms, or an applicable policy, the parties are encouraged to first make reasonable efforts to resolve the matter directly and in good faith.

A customer should contact Sinziana Iordache Art at info@sinzianaiordache.com with sufficient information to identify the relevant transaction and explain the nature of the concern. Sinziana Iordache Art will make reasonable efforts to review the matter and respond appropriately.

If a dispute cannot be resolved through direct communication, the parties may mutually agree to attempt mediation, arbitration, or another form of alternative dispute resolution before commencing or continuing court proceedings.

Unless expressly agreed in writing by the parties, arbitration is not mandatory under these general Website Terms, and neither party is required by this section to waive access to a court or tribunal that would otherwise have jurisdiction.

Where the parties mutually agree to arbitration, the location, procedure, arbitrator, allocation of costs, and applicable rules will be determined by written agreement between the parties or, failing agreement on procedural details, in accordance with applicable Ontario law.

A separately signed Commission Agreement may contain additional or different dispute-resolution provisions applicable to that particular commission. Where such provisions conflict with these general Terms, the applicable Commission Agreement will govern the dispute relating to that commission to the extent of the conflict.

Nothing in these Terms prevents either party from seeking urgent or appropriate injunctive, equitable, or other relief where reasonably necessary to protect intellectual property, confidential information, property, security, or other legal rights.

Nothing in this section limits any right to bring a complaint, claim, or proceeding before a consumer-protection authority, privacy authority, court, tribunal, or other body where that right cannot lawfully be excluded or restricted.

To the fullest extent permitted by applicable law, Sinziana Iordache Art, PixelUp Inc., and their respective directors, officers, employees, contractors, representatives, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from or relating to use of, or inability to use, the Website or its general informational content, except where such liability cannot lawfully be excluded or limited.

Sinziana Iordache Art is not responsible for losses caused solely by circumstances outside its reasonable control, including Internet or telecommunications failures, hosting interruptions, malicious third-party activity, carrier or customs delays, governmental action, natural events, or failures of independent third-party systems, except to the extent that Sinziana Iordache Art remains responsible under applicable law or an applicable agreement.

Sinziana Iordache Art is not responsible for losses resulting from inaccurate information supplied by a customer, including incorrect shipping addresses, unauthorized Client-supplied materials, or failure to follow reasonable instructions relating to an order, commission, delivery, or insurance claim.

To the fullest extent permitted by applicable law, where Sinziana Iordache Art is found liable in connection with a particular product, order, or service, its aggregate monetary liability arising from that transaction will not exceed the amount actually paid to Sinziana Iordache Art for the product or service giving rise to the claim.

For commissioned artwork governed by a separate Commission Agreement, any limitation of liability contained in that agreement will apply to the extent permitted by law.

Nothing in this section excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited, nor does it exclude, restrict, or modify any mandatory consumer right, statutory guarantee, remedy, or other legal protection that cannot lawfully be excluded, restricted, or modified.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sinziana Iordache Art, PixelUp Inc., and their respective directors, officers, employees, contractors, representatives, and agents from reasonable claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees where recoverable, arising from or relating to your unlawful or unauthorized use of the Website, your material breach of these Terms, your fraud or wilful misconduct, or your infringement of another person’s intellectual property or other legal rights.

This obligation may also apply where a claim arises from photographs, images, logos, designs, specifications, reference materials, or other content that you provide to Sinziana Iordache Art and instruct or authorize us to use, where you did not have the necessary rights or permissions to provide or authorize that material.

For example, if a Client supplies copyrighted photographs, trademarks, logos, or other protected material for incorporation into or use in developing commissioned artwork, the Client is responsible for obtaining any permissions reasonably required for the intended use unless otherwise expressly agreed in writing.

Sinziana Iordache Art will not seek indemnification under this section for a claim to the extent that the claim results from Sinziana Iordache Art’s own unlawful conduct, negligence where liability cannot lawfully be excluded, breach of its contractual obligations, or infringement arising independently from materials or instructions supplied by the Client.

Where reasonably practicable, Sinziana Iordache Art will notify you of a third-party claim for which indemnification is sought and will not unreasonably interfere with your ability to participate in the defence of that claim, subject to our right to protect our own legitimate legal interests.

Any indemnification provision contained in a separately signed Commission Agreement may supplement or replace this section with respect to the applicable commission.

Nothing in this section requires indemnification to the extent that doing so would be prohibited by applicable law.

These Terms remain effective while you access or use the Website or otherwise engage in transactions or services to which these Terms apply.

Sinziana Iordache Art may restrict, suspend, or terminate access to the Website or a customer account where reasonably necessary because of fraud, unauthorized activity, security concerns, unlawful conduct, material violation of these Terms, infringement of intellectual property rights, abuse of Website functionality, or other legitimate legal or operational reasons.

Where appropriate and reasonably practicable, we may provide notice or an opportunity to address the issue before terminating access. Immediate restriction or suspension may occur where necessary to protect the Website, customers, Sinziana Iordache Art, PixelUp Inc., intellectual property, payment systems, or other persons from fraud, security threats, unlawful conduct, or material harm.

Termination or restriction of Website access does not automatically cancel an existing purchase, commission, payment obligation, intellectual property obligation, or other agreement.

Orders and commissions may be cancelled or terminated only in accordance with the applicable Returns & Refunds Policy, Delivery & Shipping Policy, Commission Agreement, these Terms, or applicable law.

If your Website account is terminated, personal information and transaction records associated with that account may continue to be retained where reasonably necessary for accounting, tax, contractual, fraud-prevention, intellectual property, dispute-resolution, security, or other legitimate legal or business purposes, as described in our Privacy Policy.

Provisions that by their nature are intended to continue after termination, including provisions concerning intellectual property and copyright, payment obligations, client-supplied materials, limitations of liability, indemnity, governing law, dispute resolution, and accrued rights and obligations, will survive termination to the extent applicable.

Sinziana Iordache Art may discontinue the Website or its online services in the future. Discontinuation of the Website does not eliminate rights or obligations arising from transactions or agreements entered into before discontinuation.

Nothing in this section permits Sinziana Iordache Art to terminate or avoid an existing contractual obligation contrary to applicable law.

Last Updated: August 25, 2026

This website is owned and operated by Sinziana Iordache Art, a division of PixelUp Inc. (“Sinziana Iordache Art,” “we,” “us,” or “our”).

Sinziana Iordache Art creates and sells original artwork, commissioned artwork, and made-to-order giclée prints through this website and through direct arrangements with clients.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

This Privacy Policy explains what personal information we may collect when you visit or use our website, purchase artwork, request or enter into a commission, create an account, subscribe to communications, contact us, or otherwise interact with Sinziana Iordache Art. It also explains how we use, disclose, retain, and protect that information and the choices and rights that may be available to you.

This Privacy Policy applies to information collected through sinzianaiordache.com and in connection with our related online services and transactions. Third-party websites and services that may be linked from our website are governed by their own privacy policies and practices.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular collection, use, or disclosure of personal information, we will obtain that consent as required.

If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at info@sinzianaiordache.com.

The personal information we collect depends on how you interact with Sinziana Iordache Art and which features or services you use.

When you place an order, create an account, inquire about or commission artwork, contact us, subscribe to our mailing list, or otherwise provide information directly to us, we may collect information such as your name, email address, telephone number, billing address, shipping address, account information, order history, communication preferences, and other information necessary to provide the requested product or service.

For commissioned artwork, we may also collect information you voluntarily provide in connection with the project, including correspondence, project specifications, preferences, reference photographs, images or videos of watches or other subjects, approved concepts or mockups, delivery information, and other materials necessary to develop and complete the commissioned artwork.

When you make a purchase, payment-related information is processed through the payment methods and payment service providers made available through our website. Depending on the payment method selected, this may include PayPal, credit or debit card processing, Apple Pay, or other payment options that may become available. Sinziana Iordache Art may receive transaction information such as payment status, transaction identifiers, billing details, and limited payment-related information necessary to administer the order. We do not require or intend to independently store complete payment card numbers or card security codes on our own systems.

We may also automatically receive certain technical information when you visit the website, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from technical information, dates and times of access, and information about how visitors interact with the website.

Cookies, analytics technologies, security tools, and similar technologies may also collect information as described later in this Privacy Policy.

We aim to collect only information that is reasonably necessary for operating the website, processing transactions, fulfilling orders, creating commissioned artwork, communicating with clients and visitors, protecting the website and our business, and meeting our legal and administrative obligations.

We collect personal information in several ways depending on how you interact with Sinziana Iordache Art.

We collect information directly from you when you create an account, place an order, provide billing or shipping information, request a commission, enter into a Commission Agreement, send photographs or other reference material, communicate with us by email or through a website form, subscribe to marketing communications, or otherwise voluntarily provide information.

We may also collect information during the commission process through direct communication with a client. For example, a client may provide photographs, videos, watch specifications, design preferences, reference materials, or other information required to prepare concepts and create the commissioned artwork. Where appropriate, reference photographs or other materials may also be created during an in-person meeting with the client.

We collect certain information automatically when you interact with the website. This may occur through cookies, server logs, analytics technologies, security tools, and similar technologies used to operate, secure, understand, and improve the website.

We may also receive information from third-party service providers involved in providing our services. These may include payment processors, WooCommerce and related e-commerce services, website hosting providers, analytics providers, email service providers, fraud-prevention and security providers, and shipping or delivery carriers.

For example, when a payment is processed by a third-party payment provider, we may receive confirmation of the transaction and information necessary to associate the payment with your order without receiving all of the financial information provided directly to that payment provider.

Similarly, when an order is shipped, shipping and tracking information may be exchanged between Sinziana Iordache Art and the applicable delivery provider as reasonably necessary to fulfil and administer the shipment.

We use personal information only for purposes reasonably connected with operating Sinziana Iordache Art, providing our products and services, communicating with our clients and visitors, and complying with applicable legal obligations.

We may use your information to operate and maintain the website; create and administer customer accounts; process and manage orders; process or confirm payments; prepare commissioned artwork; communicate about concepts, mockups, approvals and progress; arrange packaging, insurance, shipping and delivery; provide tracking information; respond to questions or requests; provide customer service; investigate damaged, lost or disputed shipments; and otherwise fulfil our obligations in connection with a purchase or commission.

Information and reference material supplied for a commission may be used to develop concepts and mockups, create the commissioned artwork, communicate with the client during the creative process, document approvals and project progress, and maintain appropriate business records relating to the commission.

We may use contact information to send transactional or service-related communications concerning an order, commission, account, payment, shipment, policy change, security matter, or other interaction with Sinziana Iordache Art. These communications are different from optional marketing communications and may be necessary for us to provide the service you requested.

Where you have subscribed to receive promotional emails or where otherwise permitted by applicable law, we may use your contact information to send occasional news, artwork updates, announcements, or other marketing communications. You may unsubscribe from marketing communications as described later in this Privacy Policy.

We may also use information to understand how visitors use our website, improve website functionality and performance, maintain website and transaction security, prevent fraud and misuse, troubleshoot technical issues, maintain accounting and business records, establish or defend legal claims, enforce our agreements and policies, and comply with tax, accounting, regulatory, court, law-enforcement, or other legal requirements.

We do not sell personal information to third parties. Personal information may, however, be disclosed to service providers and other parties where reasonably necessary to operate our business, process transactions, fulfil orders, provide requested services, comply with legal requirements, or protect our legitimate rights and interests, as explained elsewhere in this Privacy Policy.

The legal basis on which we collect and use personal information depends on the nature of the information, your relationship with Sinziana Iordache Art, the purpose for which the information is processed, and the privacy laws applicable to the particular interaction.

Where processing is necessary to provide a product or service you have requested or to perform an agreement with you, we may process personal information because it is necessary to take steps at your request or to perform our contractual obligations. This includes processing information necessary to administer an order, create commissioned artwork, process payments, communicate about a project, arrange shipping and delivery, and provide customer service.

We may process personal information with your consent where consent is required or appropriate. This may include certain marketing communications, optional cookies or analytics technologies where applicable, or information you voluntarily provide for a particular purpose. Where processing is based on consent, you may withdraw that consent, subject to applicable law and any information we must continue to retain or process for another lawful reason.

We may process information where reasonably necessary for our legitimate business interests, where permitted by applicable law and where those interests are not overridden by your applicable privacy rights. These interests may include operating and improving the website, maintaining security, preventing fraud, administering our business, maintaining appropriate records, communicating with customers, protecting our property and legal rights, and establishing, exercising, or defending legal claims.

We may also collect, retain, use, or disclose information where necessary to comply with a legal obligation, including applicable tax, accounting, consumer protection, regulatory, court, or law-enforcement requirements.

Where Canadian privacy law applies, personal information will be collected, used, and disclosed in accordance with applicable Canadian privacy requirements, including applicable consent requirements. Where the GDPR, UK GDPR, or another privacy regime applies to a particular individual or processing activity, we will process personal information on an appropriate lawful basis as required under that legislation.

Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn and may not require us to delete information that we are permitted or required to retain for contractual, accounting, tax, fraud-prevention, dispute-resolution, or other legal purposes.

Sinziana Iordache Art uses cookies and similar technologies to operate the website, maintain essential website and e-commerce functionality, remember certain user preferences, maintain security, understand website performance, and improve the experience of visitors and customers.

Cookies are small data files that may be stored on your device when you visit a website. Some cookies are necessary for the website and online store to function properly. For example, cookies may be used to maintain shopping cart contents, support checkout functionality, remember account sessions, maintain security, or preserve preferences during a visit.

Other cookies and similar technologies may be used for analytics and performance purposes. Sinziana Iordache Art currently uses Google Analytics to better understand how visitors interact with the website. Depending on the configuration and technologies used, analytics information may include pages viewed, approximate geographic location, device and browser information, referring sources, interactions with website content, and other information relating to website usage.

Analytics information is used to understand website traffic and performance, identify technical or usability issues, and improve the website, products, services, and visitor experience. We do not use Google Analytics for the purpose of personally identifying individual website visitors.

Third-party services integrated into the website, including payment, e-commerce, security, analytics, and other service providers, may also use cookies or similar technologies where necessary to provide their services. Their use of information is subject to their respective privacy practices.

Where required by applicable law, non-essential cookies or similar technologies will be used on the basis of consent or another legally permitted basis. You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website, including shopping cart, account, checkout, or other functionality.

Our online store is operated using WooCommerce, which provides the e-commerce functionality used to display products, maintain shopping carts, administer customer accounts, process orders, and support checkout and related store functions.

When you purchase artwork or another product through the website, we may collect and process information necessary to complete and administer the transaction. This may include your name, billing address, shipping address, email address, telephone number, order details, transaction information, and other information reasonably required to process and fulfil your purchase.

Payments may be processed through third-party payment providers and payment methods available through the website, including PayPal, credit and debit cards, and Apple Pay. Available payment methods may change from time to time.

When you choose a payment method, certain personal and transaction information may be transmitted directly to or processed by the applicable payment provider. Those providers process payment information in accordance with their own terms, privacy policies, security requirements, and legal obligations.

Sinziana Iordache Art does not require or intend to independently store complete credit or debit card numbers or card security codes on its own systems. We may receive and retain limited transaction information provided by the payment processor, such as the purchaser’s name, billing information, payment status, transaction identifier, payment method, amount paid, and other information reasonably necessary for order administration, accounting, fraud prevention, refunds where applicable, and dispute resolution.

Payment providers may independently collect or process additional information for purposes such as payment authorization, fraud detection, regulatory compliance, identity verification, and transaction security. Their processing of that information is governed by their own privacy practices.

To fulfil and deliver orders, Sinziana Iordache Art may provide necessary personal information to shipping, courier, insurance, logistics, or other fulfilment providers.

Depending on the destination, artwork, selected shipping service, and availability, shipments may be handled by providers such as DHL, UPS, or FedEx, or by another appropriate carrier or service provider.

Information provided for fulfilment purposes may include your name, shipping address, telephone number, email address, order or shipment reference, package information, declared or insured value, and other information reasonably necessary to prepare, insure, transport, track, deliver, or administer the shipment.

Shipping providers may use this information to create shipping documentation, provide tracking and delivery notifications, complete customs or import documentation where applicable, verify delivery, prevent fraud, investigate delayed, lost, stolen, or damaged shipments, and administer insurance or carrier claims.

International shipments may require certain information to be provided to carriers, customs authorities, customs brokers, insurers, or other parties involved in cross-border delivery and customs clearance.

Sinziana Iordache Art shares only the information reasonably necessary for these purposes. Shipping carriers and other independent service providers may also process personal information under their own privacy policies and applicable legal obligations.

Sinziana Iordache Art may offer visitors and customers the opportunity to subscribe to occasional email communications regarding artwork, new releases, commissions, exhibitions, studio news, or other relevant updates.

We currently use Mailchimp to assist with the management and distribution of these communications. When you subscribe, information such as your name, email address, subscription status, and related information may be stored or processed through Mailchimp.

Marketing communications are sent only where we have an appropriate basis to do so under applicable law, including consent where consent is required.

Mailchimp and similar email service providers may use technologies that provide information about the delivery and interaction with emails, such as whether a message was delivered, opened, or whether a link within an email was selected. Where available and permitted, this information may be used to understand the effectiveness of communications and improve future emails.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting info@sinzianaiordache.com.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related messages that are reasonably necessary in connection with an existing order, commission, payment, shipment, account, security matter, or other business relationship with you.

We may retain limited information concerning an unsubscribe request where reasonably necessary to ensure that the request continues to be respected and to demonstrate compliance with applicable requirements.

Sinziana Iordache Art does not sell personal information to third parties.

We may disclose or make personal information available to trusted service providers where reasonably necessary to operate our website and business, provide products and services, process transactions, communicate with customers, fulfil and deliver orders, maintain security, administer our records, or comply with legal obligations.

These service providers may include website hosting and infrastructure providers such as Bluehost; e-commerce providers such as WooCommerce; payment providers supporting PayPal, credit and debit card payments, and Apple Pay; analytics providers such as Google Analytics; email and mailing-list providers such as Mailchimp; shipping and fulfilment providers such as DHL, UPS, and FedEx; website security and fraud-prevention providers; cloud storage, email, backup, and business technology providers; and professional advisers such as accountants, lawyers, insurers, or other consultants where their services require access to relevant information.

We provide service providers only with information reasonably necessary for the services they perform. Some providers act on our behalf, while others may process information independently under their own terms, privacy policies, and legal obligations.

We may also disclose personal information where reasonably necessary to investigate or prevent fraud, security incidents, misuse of the website, infringement of intellectual property or other rights, or other unlawful activity; to establish, exercise, or defend legal claims; to enforce our agreements or policies; or to protect the rights, property, safety, or legitimate interests of Sinziana Iordache Art, PixelUp Inc., our customers, or others.

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or lawful request from a governmental, regulatory, or law-enforcement authority.

If all or part of Sinziana Iordache Art or PixelUp Inc. is reorganized, merged, sold, transferred, or otherwise involved in a business transaction, relevant information may be disclosed or transferred as part of that transaction where permitted by applicable law and subject to appropriate privacy obligations.

Some service providers may process or store information outside Canada. Where personal information is transferred or processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with applicable law. Additional information regarding international processing and transfers is provided in the next section of this Privacy Policy.

Sinziana Iordache Art is based in Canada. However, some of the third-party service providers used to operate the website, process payments, provide analytics, manage email communications, maintain website infrastructure, or fulfil orders may process or store personal information outside Canada.

As a result, personal information may be transferred to, processed in, or stored in jurisdictions other than the province or country in which you reside, including the United States and other countries in which our service providers or their affiliates operate.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may, where permitted by law, be accessible to courts, law-enforcement agencies, regulatory authorities, or governmental authorities in that jurisdiction.

Third-party providers used by Sinziana Iordache Art may maintain their own technical, contractual, organizational, and legal safeguards regarding international transfers and the protection of personal information. Their processing of personal information is also governed by their respective privacy policies and applicable laws.

Where required by applicable law, Sinziana Iordache Art will take reasonable steps to ensure that personal information transferred to service providers outside Canada receives an appropriate level of protection.

By using the website, placing an order, submitting an inquiry, requesting or entering into a commission, creating an account, or otherwise providing personal information, you acknowledge that your information may be processed by service providers located outside your province or country of residence, subject to applicable privacy law.

Sinziana Iordache Art takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, misuse, or destruction.

These measures may include secure website connections, access controls, authentication measures, website security and monitoring tools, software updates, backups, payment-processing safeguards, and limiting access to personal information to those who reasonably require it for legitimate business purposes.

Payment transactions are processed through third-party payment providers and payment technologies. Sinziana Iordache Art does not require or intend to independently store complete credit or debit card numbers or card security codes on its own systems.

We also use third-party providers for services such as website hosting, e-commerce functionality, payment processing, analytics, email communications, website security, and shipping. These providers maintain their own security practices and are responsible for protecting information processed through their respective systems in accordance with their obligations.

While reasonable precautions are taken to protect personal information, no website, electronic transmission, online payment system, email communication, database, or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or through the website.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of the website and for taking reasonable precautions when accessing your account or communicating personal information electronically.

If Sinziana Iordache Art becomes aware of a security incident involving personal information, appropriate steps will be taken in accordance with applicable law, including investigation, mitigation, documentation, and notification where legally required.

Sinziana Iordache Art retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, administer our business relationship with you, comply with legal and regulatory obligations, maintain appropriate business and financial records, resolve disputes, enforce agreements, protect legal rights, and address security or fraud concerns.

Different categories of information may be retained for different periods depending on the nature of the information and the reason it was collected.

Information relating to purchases, payments, commissions, invoices, shipping, customer communications, and other business transactions may be retained for the period reasonably necessary to administer the transaction and satisfy accounting, tax, legal, insurance, warranty, dispute-resolution, record-keeping, or other legitimate business requirements.

Information associated with customer accounts may be retained while the account remains active and for an appropriate period afterward where necessary for record-keeping, security, dispute resolution, or legal compliance.

Information relating to commissioned artwork, including correspondence, approved concepts or mockups, specifications, reference materials, progress records, approvals, agreements, and transaction records, may be retained where reasonably necessary to document the commission, establish the history and authenticity of the artwork, protect intellectual property rights, maintain provenance or business records, or address future questions or disputes concerning the artwork.

Client-supplied reference materials will not be retained longer than reasonably necessary solely because they were provided for a commission, unless continued retention is reasonably necessary for the purposes described above, the Client has agreed to their continued use or retention, or applicable law permits or requires it.

Marketing subscription information may be retained for as long as you remain subscribed. If you unsubscribe, limited information may continue to be retained where reasonably necessary to record and respect your opt-out preference and demonstrate compliance with applicable requirements.

Website, security, analytics, backup, and technical records may be retained for periods determined by their purpose, configuration, and the practices of the applicable service provider.

When personal information is no longer reasonably required for the purposes for which it was collected, or for legitimate legal or business purposes, we will take reasonable steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable law and technical limitations such as routine backup systems.

Depending on where you reside and the privacy laws applicable to your personal information, you may have certain rights regarding the collection, use, disclosure, retention, and handling of your personal information.

These rights may include the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent where processing is based on consent, object to or restrict certain uses of your information where applicable, request deletion of certain personal information where legally available, and request information about how your personal information has been used or disclosed.

You may also have the right to withdraw consent to receive marketing communications at any time.

These rights are not absolute. In some circumstances, Sinziana Iordache Art may be required or permitted to retain information despite a request for deletion or withdrawal of consent. For example, information may need to be retained to comply with tax, accounting, contractual, insurance, legal, fraud-prevention, intellectual-property, dispute-resolution, or other legitimate requirements.

Where permitted by law, we may take reasonable steps to verify your identity before responding to a privacy request. This helps prevent personal information from being disclosed, altered, or deleted at the request of an unauthorized person.

If you make a privacy request, we will respond within the time required by applicable law. If we are unable to fulfil all or part of a request, we may explain the reason where required or permitted by law.

To exercise a privacy right or ask a question regarding your personal information, please contact info@sinzianaiordache.com.

If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we have an opportunity to review and address the matter. You may also have the right to contact the appropriate privacy or data-protection authority in your jurisdiction.

You may choose at any time to stop receiving marketing or promotional emails from Sinziana Iordache Art.

To unsubscribe, use the unsubscribe link included in a marketing email or contact info@sinzianaiordache.com and request removal from marketing communications.

Unsubscribe requests will be processed within a reasonable period and in accordance with applicable law. Limited information may be retained after an unsubscribe request where necessary to maintain a suppression or opt-out record and ensure that the preference continues to be respected.

Choosing not to receive marketing communications does not prevent Sinziana Iordache Art from contacting you regarding an existing order, commission, payment, shipment, customer account, inquiry, agreement, security issue, legal matter, or other transaction or service you have requested.

For example, if you unsubscribe from the mailing list while Sinziana is working on your commissioned drawing, she may still contact you regarding mockup approval, progress updates, questions about the artwork, final approval, payment, delivery, or shipping. Those are transactional or service-related communications rather than marketing communications.

You may also receive communications that are reasonably necessary to administer your account, protect the security of the website or a transaction, comply with legal obligations, or enforce an agreement.

Where consent is required for electronic marketing communications, Sinziana Iordache Art will obtain and manage that consent in accordance with applicable requirements.

The website and the products and services offered by Sinziana Iordache Art are not directed specifically to children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.

Our website may display artwork and other creative content that can be viewed by visitors of different ages. However, purchases, commissioned artwork arrangements, customer accounts, and other transactions involving personal or payment information are intended to be entered into by individuals who have the legal capacity to do so or with the involvement and authorization of a parent or legal guardian where required.

If we become aware that personal information relating to a child has been collected without any consent or authorization required by applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

If you are a parent or legal guardian and believe that a child has provided personal information to Sinziana Iordache Art without appropriate authorization, please contact info@sinzianaiordache.com.

The Sinziana Iordache Art website may contain links to websites, services, resources, publications, social media platforms, payment services, or other online content operated by third parties.

These external websites and services are not controlled by Sinziana Iordache Art and may have their own privacy policies, terms of use, cookie practices, security measures, and methods of collecting and processing personal information.

The inclusion of a link to an external website does not mean that Sinziana Iordache Art controls or is responsible for that website’s privacy or data-handling practices.

When you leave our website or interact directly with a third-party service, any information you provide to that third party is subject to its own privacy practices and terms.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information.

Sinziana Iordache Art maintains a presence on social media and other third-party platforms in order to share artwork, works in progress, studio content, exhibitions, announcements, and other information relating to the Artist and her work.

When you interact with Sinziana Iordache Art through a social media platform, including by following an account, commenting, sending a direct message, sharing content, or otherwise engaging with a post or profile, the platform may collect and process information about your interaction according to its own privacy policy, account settings, and terms.

Information you choose to make publicly available through a social media platform may be visible to Sinziana Iordache Art, other users, and the public depending on your account and privacy settings.

If you communicate with Sinziana Iordache Art through social media regarding an order, commission, or other business matter, relevant information from that communication may be retained or transferred to our business records where reasonably necessary to respond to your inquiry, administer the transaction, document an agreement or approval, or maintain appropriate records.

Social media platforms operate independently from Sinziana Iordache Art. We do not control how those platforms collect, use, disclose, retain, or otherwise process personal information.

For information about how a particular social media platform handles your information, please review that platform’s privacy policy and privacy settings.

Sinziana Iordache Art takes reasonable measures designed to protect personal information, as described in the How We Protect Your Information section of this Privacy Policy.

However, no method of transmitting information over the Internet, electronic communication, website, payment system, database, cloud service, or method of electronic storage can be guaranteed to be completely secure.

Although we use reasonable safeguards and work with established third-party providers, we cannot guarantee that unauthorized access, disclosure, alteration, loss, misuse, technical failure, cyberattack, or other security incidents will never occur.

You should use reasonable care when providing personal information online and protect the confidentiality of any account credentials associated with the website.

If you believe that your account, personal information, or a communication with Sinziana Iordache Art may have been compromised, please contact info@sinzianaiordache.com promptly so that the matter can be reviewed.

Nothing in this section limits any responsibility or obligation relating to the protection of personal information that cannot lawfully be excluded or limited under applicable privacy or data-protection law.

Sinziana Iordache Art may update this Privacy Policy from time to time to reflect changes to our website, products, services, business practices, technology, service providers, legal obligations, or privacy requirements.

When changes are made, the revised Privacy Policy will be posted on this website and the Last Updated date will be revised accordingly.

Where required by applicable law, we may provide additional notice or obtain consent before a material change affecting the way personal information is collected, used, or disclosed takes effect.

We encourage you to review this Privacy Policy periodically to remain informed about how personal information is handled.

Unless otherwise required by law, changes apply from the effective date of the updated Privacy Policy and do not retroactively authorize uses of personal information that would otherwise require additional consent.

If you have questions, concerns, or requests regarding this Privacy Policy or the way Sinziana Iordache Art collects, uses, discloses, retains, or protects personal information, please contact:

Sinziana Iordache Art
A division of PixelUp Inc.
Toronto, Ontario, Canada
Email: info@sinzianaiordache.com

You may also contact us to request access to or correction of your personal information, withdraw consent where applicable, exercise a privacy right available to you under applicable law, or raise a concern about our privacy practices.

We will review privacy inquiries and requests and respond within the time required by applicable law.

If you are not satisfied with our response, you may have the right to contact the privacy or data-protection authority responsible for your jurisdiction.

Last Updated: August 25, 2026

Because Sinziana Iordache Art sells both individually commissioned artwork and made-to-order products, cancellation rights depend on the type of order and the stage the order has reached.

An original or custom commission may be cancelled before work begins on the final commissioned artwork. Where a refundable deposit has been paid and the commission is cancelled before final artwork has commenced, the refundable amount will be returned using the original payment method.

Once work on the final commissioned artwork has begun following approval of the agreed concept or mockup, the commission may no longer be cancelled without financial consequence and the 50% deposit becomes non-refundable, except where required by applicable law or otherwise agreed in writing.

If a Client asks to terminate a commission after work has begun, additional payment may be due for work completed, materials or expenses incurred, and other commitments made in connection with the commission, as provided in the applicable Commission Agreement. Any amount due will be determined in accordance with that Agreement and will not exceed the total Commission Price plus any separately approved additional charges or expenses. Once the commissioned artwork has been completed substantially in accordance with the approved concept and agreed specifications, the full outstanding balance becomes payable.

Orders for giclée prints may be cancelled only before the print has entered production. Because each giclée print is produced specifically in response to an order, cancellation is no longer available once production has begun.

If an order is eligible for cancellation, any refundable amount will be returned to the original method of payment. Processing times may vary depending on the payment provider or financial institution.

Sinziana Iordache Art reserves the right to cancel an order or commission where it cannot reasonably be fulfilled. If Sinziana Iordache Art cancels an order for reasons not caused by the Client, payments received for goods or services that will not be supplied will be refunded.

All original artwork, commissioned artwork, and made-to-order giclée prints are final sale.

Because our artworks are created individually, produced to order, or made specifically for each collector, all sales are final, except where otherwise required by applicable law.

Original drawings and commissioned artworks are created individually by hand, while all giclée prints are produced to order. Because of the custom and made-to-order nature of these artworks, returns and exchanges are not accepted for change of mind, personal preference, or other reasons unrelated to an error or damage covered by our policies. Commissioned artwork is additionally subject to the approval, correction, and material-departure provisions contained in the applicable Commission Agreement.

If your artwork arrives damaged during shipment, please contact info@sinzianaiordache.com promptly and provide your order number, photographs of the damaged artwork, and photographs of both the exterior and interior packaging.

Please retain the artwork, all original packaging, shipping labels, and protective materials while the matter is being reviewed. These may be required by the carrier or insurer when processing a claim.

All shipments are insured. Where transit damage is confirmed, we will work with you and the applicable carrier or insurer toward an appropriate resolution. Depending on the circumstances and the nature of the artwork, this may include repair, replacement where possible, or reimbursement.

Damage occurring after successful delivery as a result of improper handling, storage, installation, framing, modification, or other actions outside our control is not considered shipping damage and is not eligible for a replacement or shipping insurance claim.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

Because Sinziana Iordache Art sells original artwork, individually commissioned drawings, and made-to-order giclée prints, refund eligibility depends on the type of order and the stage it has reached.

For commissioned artwork, the 50% commission deposit remains refundable until work begins on the final commissioned drawing. Once work on the final artwork has begun following approval of the agreed concept or mockup, the deposit becomes non-refundable, except where otherwise provided in the applicable Commission Agreement, required by applicable law, or agreed in writing.

Giclée print orders may be cancelled and refunded only before the print has entered production. Once production has begun, the order is final and cannot be cancelled or refunded for change of mind.

This policy does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

If Sinziana Iordache Art is unable to fulfil an order or commission for reasons not caused by the Client, payments received for goods or services that will not be supplied will be refunded.

If an incorrect item is supplied or an artwork is damaged during shipment, please contact info@sinzianaiordache.com promptly so the circumstances can be reviewed and, where appropriate, a carrier or insurance claim can be initiated.

A refund, replacement, repair, or other resolution for a damaged or incorrect order will be determined based on the circumstances of the order, the nature of the damage, carrier and insurance requirements, and any rights available under applicable law. Any approved refund will be issued to the original method of payment. The time required for the funds to appear in the purchaser’s account may vary depending on the payment provider or financial institution.

Nothing in this Refund Policy excludes or limits any refund, remedy, or other right that cannot lawfully be excluded under applicable law.

All artwork sold by Sinziana Iordache Art is prepared and delivered with care, whether it is an original commissioned drawing or a made-to-order giclée print.

Original watch drawings and custom commissions are created individually for each client and may require an extended period of time to complete. Completion times vary depending on the size and complexity of the artwork, the level of detail involved, the availability and quality of reference material, client approvals, and the Artist’s current studio schedule.

An estimated completion timeline will normally be discussed with the Client before work begins. Unless a specific delivery date has been expressly agreed to in writing, any completion or delivery date provided is an estimate and is not guaranteed.

Giclée prints are made to order and require production and preparation time before shipping. Estimated shipping or delivery times shown on the website begin after an order is ready for dispatch and do not necessarily include production time.

All artwork and commissions must be paid in full before shipment, delivery, or release to the Client unless otherwise expressly agreed in writing. Once completed and paid in full, original commissioned artwork will be prepared for delivery in accordance with the shipping arrangements described below.

Delivery times after dispatch are estimates provided by the carrier. Delays caused by carriers, customs authorities, weather, transportation disruptions, or other circumstances outside the reasonable control of Sinziana Iordache Art may occur.

Original watch drawing commissions and other bespoke commissioned artworks require a deposit equal to 50% of the agreed commission price in order to confirm the project.

Before beginning the final artwork, the Artist may consult with the Client, photograph the Client’s watch where practical, review reference material, develop the proposed composition, and prepare one or more digital mockups or concepts for the Client’s approval.

The 50% deposit remains refundable until work begins on the final commissioned artwork. For the purpose of this policy, preliminary discussions, reference photography, concept development, and preparation of mockups do not by themselves constitute commencement of the final artwork.

Once the Client has approved the concept or mockup and the Artist begins work on the final commissioned drawing, the deposit becomes non-refundable, except where otherwise provided in the applicable Commission Agreement, required by applicable law, or expressly agreed in writing.

The remaining 50% balance is due upon completion of the commissioned artwork and before the artwork is shipped, delivered, or otherwise released to the Client.

During the creation of a commission, the Artist normally provides progress photographs and/or videos so that the Client can follow the development of the artwork and raise any concerns while the work is in progress.

Specific commission terms, including the artwork specifications, price, estimated completion date, payment schedule, revisions, delivery arrangements, and other project-specific conditions, may also be set out in a separate written Commission Agreement. Where a signed Commission Agreement contains terms specific to a particular project, those terms will govern that commission to the extent of any inconsistency with this general policy.

All giclée prints sold through Sinziana Iordache Art are produced to order rather than held as standard pre-produced inventory.

Once an order has been placed, the print may enter production shortly thereafter. Because production is undertaken specifically for the purchaser, an order cannot be cancelled once production has begun.

Variations between the appearance of an artwork on a digital screen and the finished giclée print may occur due to differences in monitor calibration, screen brightness, colour profiles, printing processes, paper or substrate characteristics, and other factors inherent to digital reproduction and fine-art printing. Such reasonable variations do not constitute a defect.

Where a print is offered as a limited edition, edition information shown on the applicable product page forms part of the description of that print.

Made-to-order giclée prints are final sale and are not eligible for return or exchange because of a change of mind, subject to applicable law and the provisions below concerning damaged or incorrect orders.

Sinziana Iordache Art ships artwork using established carriers including DHL, UPS, FedEx, and other suitable delivery providers where appropriate.

The carrier and shipping service used for an order may depend on the destination, artwork dimensions, value, packaging requirements, service availability, and whether the shipment contains an original artwork or a giclée print.

All shipments are insured.

Original artworks are professionally and securely packaged to protect them during transit. Appropriate protective materials and packaging methods are selected according to the dimensions, medium, value, and requirements of the individual artwork.

Giclée prints are packaged in suitable protective tubes, flat packaging, or other appropriate fine-art packaging depending on their dimensions and format.

Tracking information will be provided where available.

Sinziana Iordache Art generally uses overnight or similarly expedited delivery for original drawings where the destination and carrier service permit, in order to minimize the amount of time the artwork spends in transit.

Once an order has been transferred to the shipping carrier, actual transit times are outside the direct control of Sinziana Iordache Art. We will, however, assist where reasonably possible if a shipment is delayed, damaged, or lost. Risk of accidental loss or damage remains with Sinziana Iordache Art until successful delivery to the purchaser or the purchaser’s authorized recipient, subject to applicable law. Where an order is shipped using a carrier arranged by Sinziana Iordache Art, loss or damage occurring before successful delivery will be addressed through the applicable carrier and insurance process as described below.

Sinziana Iordache Art offers free standard shipping to many eligible destinations.

Eligibility for free shipping depends on the destination, product, order, and shipping options currently available. If an order qualifies for free standard shipping, the applicable option will be displayed during checkout.

Express shipping may also be available for eligible destinations at a flat rate or other rate displayed during checkout.

Available shipping methods and any applicable charges are shown before the order is completed. The shipping option selected and confirmed during checkout forms part of the order.

Free shipping applies only where specifically shown as available during checkout and does not include customs duties, import taxes, brokerage fees, or other charges imposed by authorities or third parties in the destination country.

Sinziana Iordache Art ships internationally to many countries.

Available shipping destinations may change from time to time due to carrier availability, customs requirements, international trade conditions, legal or regulatory restrictions, shipping costs, insurance limitations, or other operational considerations.

The countries and regions currently available for delivery are those made available for selection during checkout. If a country or region cannot be selected as a shipping destination, orders cannot currently be shipped to that location.

Sinziana Iordache Art reserves the right to add, remove, or temporarily suspend shipping to particular destinations when reasonably necessary.

Orders may be shipped to an address different from the billing address where this option is available during checkout.

If an artwork is being purchased as a gift or needs to be delivered to another recipient, select Ship to a different address during checkout and provide the complete shipping information for the intended recipient.

The purchaser is responsible for ensuring that the recipient’s name, address, postal or ZIP code, telephone number, and any other information required for delivery are complete and accurate.

Where account functionality is used, billing and shipping information may be stored in the customer account for future purchases in accordance with our Privacy Policy.

Shipping labels and carrier documentation are prepared using the information supplied by the purchaser during checkout. Please review the shipping address carefully before submitting an order.

If you discover an error after placing an order, contact info@sinzianaiordache.com as soon as possible and provide the order number and correct shipping information.

If the order has not yet been dispatched, Sinziana Iordache Art will make reasonable efforts to correct the shipping information.

Once an order has been transferred to the carrier, however, an address change may no longer be possible. The purchaser may be required to contact the carrier directly, and any additional carrier fees, redirection charges, return-to-sender fees, customs charges, or reshipping costs resulting from incorrect information supplied by the purchaser may be the purchaser’s responsibility.

Sinziana Iordache Art is not responsible for delivery delays or failed deliveries resulting from inaccurate or incomplete shipping information supplied by the purchaser.

All shipments are insured and artwork is carefully packaged before dispatch. Nevertheless, damage can occasionally occur while a package is in transit.

If an artwork or print arrives damaged, please contact info@sinzianaiordache.com promptly after delivery and provide the order number, photographs of the damaged artwork, photographs of the exterior and interior packaging, and any visible damage to the shipping container.

Please retain the artwork, all original packaging, shipping labels, protective materials, and other contents until instructed otherwise. The carrier or insurer may require these materials when assessing a claim and may request additional photographs, documentation, or inspection of the shipment.

The purchaser agrees to reasonably cooperate with any carrier or insurance claim required to investigate transit damage.

Please do not discard damaged packaging or attempt to return damaged artwork without first contacting Sinziana Iordache Art, as doing so may affect the ability to make an insurance claim.

Where transit damage is confirmed, Sinziana Iordache Art will work with the purchaser and the applicable carrier or insurer toward an appropriate resolution. Depending on the circumstances and the nature of the artwork, this may include repair, replacement where possible, or reimbursement, subject to the carrier or insurance process and applicable law.

All shipments are insured and, where available, sent with tracking.

If tracking information indicates that a shipment has been delayed or lost in transit, please contact info@sinzianaiordache.com with the order number and tracking information. Sinziana Iordache Art will work with the shipping carrier and, where applicable, the insurer to investigate the shipment and initiate the appropriate claim process.

A shipment reported as lost may need to remain undelivered for the period required by the carrier before it can officially be declared lost and an insurance claim can be processed.

If tracking records indicate that a package was delivered but the purchaser believes it was stolen after delivery, the purchaser should notify Sinziana Iordache Art promptly. Photographs, security footage, police reports, carrier documentation, or other supporting information may be requested where relevant to an insurance or carrier investigation. Where a shipment has been successfully delivered to the purchaser, the purchaser’s authorized recipient, or the delivery location designated by the purchaser, loss or theft occurring after successful delivery is generally outside the control of Sinziana Iordache Art.

Insurance coverage and reimbursement for lost or stolen shipments are subject to the terms, investigation, and determination of the applicable carrier or insurer. Sinziana Iordache Art will provide reasonable assistance with the claim but cannot guarantee the outcome of a carrier or insurance investigation.

Nothing in this section limits rights that may otherwise be available to the purchaser under applicable law.

International shipments may be subject to customs duties, import taxes, value-added taxes, brokerage charges, clearance fees, or other charges imposed by the destination country, carrier, customs authority, or other applicable authority.

Unless expressly stated otherwise during checkout, these charges are not included in the artwork price or shipping charge and are the responsibility of the purchaser.

Customs requirements and charges vary considerably between countries. Sinziana Iordache Art does not control these charges and cannot guarantee or predict the amount that may be assessed.

Purchasers are responsible for determining any customs, tax, import, or other requirements that may apply in their destination country before placing an order.

Delays resulting from customs inspection or clearance procedures are outside the direct control of Sinziana Iordache Art.

If a purchaser refuses delivery, fails to pay required import charges, or otherwise causes a shipment to be returned because destination-country requirements have not been satisfied, any resulting customs charges, return shipping costs, carrier fees, and reshipping costs may be deducted from any amount otherwise refundable, to the extent permitted by applicable law.